A pathetic appeal for ISP help
January 26, 2010
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Over a month ago now, I got a lovely letter from TalkTalk welcoming me into their corporate family. Which was quite a surprise cos I ditched TalkTalk as soon as my contract was fulfilled over 18 months ago, because of their absolutely abysmal line speed and constant drop-outs (and let's not go near the customer service). I switched to Tiscali who, it turns out, have been taken over by the dread TalkTalk (how did I miss this? What part of the Guardian was that in?).
I tried calling Tiscali to find out if the infrastructure would be affected – whether, in time, the lovely connectivity I enjoy with them is going to vanish one night when we're all transferred to a new server, and nobody could tell me. (In fact, let's not go near customer service at all; we all have our call centre nightmare stories where all we need to do is reset our passwords and we have to go through 10 minutes of pointless scripting.) But just on principle I can't stand being with TalkTalk again, so I may need to switch ISPs. But my life is such a disorganised shambles that if it's taken me this long to even start thinking about it, the chances of me getting my head around the options are slim-to-none. So I'm asking for your help.
A few notes: I could really do with a package that has free international calls – the few times I've used Skype I'm not sure I fancy using it as the only method of calling my parents; I don't need / want 1,000 channels of telly, even though from the amount of junk mail I get from Virgin Media I'm guessing the street is cabled (though it could be just that, since Virgin's only up the road, they get rid of all their letters by dumping them through local letter boxes. Surely nothing else could explain this three year attempt to batter me down).